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A Module Which Allows Warranty Requests To Be Processed and Managed

Posted last July 11, 2018, 7:07 am in Services report article

Warranty management services plays a key role in the equipment manufacturing industries, as it enables automatic tracking of the service performed during the warranty period, as well as settlement of costs connected with the granted warranty. 

Warranty Management Covers the Following Aspects: 

  • Indicate products covered by warranty
  • Verifies Authenticity of warranty claims
  • Checks whether the problem reported by customer in the product is covered under warranty or not
  • Monitor expenditure incurred in connection with the warranty handling

What warranties are we talking about?

To say briefly, these are warranties of “any” kind, e.g.:

  • Standard warranties provided by the manufacturer
  • Extended warranties provided by the importer
  • All types of packages of additional warranties
  • Warranties for installed parts

Who needs Warranty Management Software? 

Warranty management serves the importer to manage the selling process, and also for information exchange between the manufacturer and the dealer making the repair. The importer pays for a warranty repair to a dealer, whereas he either bears its costs or asks the manufacturer to reimburse them, depending of the warranty type.
Dealers use warranty management system to register the performed jobs or parts return. To do this, they do not require their own system because communication with the system is done by means of additional online tools (Dealer Portal).

Additional Benefits

Safety: As, everybody knows, safety comes first. Also, everybody knows that not everything in life is perfect. Errors and mistakes happen to all, even the best. They also happen in the production and distribution of parts.

That is why the warranty management system module includes the functionality, which will ensure the safety of the user despite any potential irregularities. In such cases, technical faults are removed at the expense of the manufacturer.

How It Works?

The manufacturer sends the list of parts numbers of the equipments where something needs to be changed. The responsibility of the importer is to inform the owner.

  • The importer enters the list to the system along with all the necessary information: what needs to be checked, which parts must be replaced, etc.,
  • The dealer receives this information through warranty management system immediately
  • The user comes to the garage, and after the part number is entered, it is clear immediately whether any check/replacement is necessary, and if so – what needs to be done.

Integration with other modules

Warranty claim management is a module which includes many applications, fully integrated with the SAP solution, from the management of basic data and price list, through checking main warranties and creating measurement documents to documents accounting and reporting. Of course, it is also integrated with the warrant management system module.

Why Warranty Management Is Worth?

It is necessary, because both the manufacturer and the dealer need one place where they can find complete information, from purchase of the equipments to sales and the performed services and also about any other additional services.

The flexible functionality offered by warranty management software may handle multiple warranty claims efficiently and automatically, as necessary. Only those claims whose parameters yield a negative result in automatic checks/verifications are redirected for manual processing.

The warranty conditions are defined individually according to the needs of a specific customer. The system allows significant flexibility here.

It is a good practice to have the entire ecosystem in one place – the implementation of warranty management software module ensures that.

Since 2006 Intellinet have been supporting equipment manufacturing companies all around the world. This has been made possible by software solutions like electronic part catalogue, warranty management system, estimate part return software, etc. Knowledge of processes of all contributors of the industry, such as spare parts manufacturers, importer, dealers, and maintenance service providers, constitute our advantage over the competitors. As a result Intellinet is able to offer IT solutions that guarantee the achievement of business objectives not only by to direct customers, but also to their network partners and end-customers. Intellinet services include software implementation, roll-out, and development, integration and maintenance of issues. For more queries, regarding the same or for a free demo of the product, contact