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A Few Career Alternatives For Assiduous Call Center Agents

Posted last December 8, 2017, 4:41 am in Services report article

A lot of people consider call center employees as a bunch of foreign language speaking agents who do not have the skills to survive in any other segment of the corporate world. This is one amongst the biggest misconceptions that should be cleared out, considering how capable and hard working the individuals who work in this industry are. From handling calls and collecting feedbacks to updating the database and escalating issues to the concerned departments, these agents have a tough routine and someone who is handling so much should be considered exceptionally skilled. As far as being eligible to be a part of any other department within an organization, call center agents actually have the skills to switch to many other work processes, a few of which are discussed below:

Marketing – Agents who render telemarketing and outsourced customer care services can ace the corporate ladder and become a part of the marketing team. Their familiarity with techniques to woo customers and compel them to buy something makes them a perfect candidate for a marketing team position, irrespective of the operational business vertical.

PR – Public relations is all about being able to maintain a positive relationship between public and an individual or organization and that is what agents deployed in this domain are expert in. Whether an agent is rendering help desk support services in India or any other call center service, he mostly has the skills to handle a business’s or famous personality’s PR.

Front Office – Call center employees can also be a good match for front-end jobs, as they have great communication skills. So, if you are a part of the team that renders services like direct response call center services, you sure can get in front-end jobs. All you have to do is brush up your confidence and communication skills because face-to-face communication is certainly more challenging.

Teaching & Training – This domain is certainly quite different from the ones that are mentioned above but call center agents can be great teachers or coaches. They can specifically teach and train newbies in the call center industry and can earn a good amount of money by doing so. Today, there are numerous institutes in countries like India and Philippines, where call center agents are provided the required training to ace the corporate ladder in this domain. So getting enrolled as a coach in this field can be quite easy, if one has the required expertise and experience.

These are just a few domains that require skill sets matching to what a typical call center agent possesses. However, this does prove that employees in this business vertical are far more capable than they are considered to be. Once, you work in a call center, you develop not just flair in communication skills, you get that confidence to handle excruciating work hours and deadlines. This is the reason why call center employees should be deemed as one amongst the most competent professionals in the corporate world. They surely are quite capable and can be an asset for any organization.